Ashley* was working as a nurse when she lost her job. Without a steady paycheck, she struggled to make ends meet and began to fall behind on her mortgage payments. Fearing foreclosure, Ashley reached out to a "foreclosure assistance" company that promised to reduce the interest rate on her mortgage as well as her monthly payments. After paying the initial fees, she found that they could not fulfill their promises and could do nothing to assist her.
Unsure of how to proceed, Ashley sought help through
her mortgage lender, who directed her to call the HOPE hotline, a free service linking struggling homeowners to free housing counseling services. Through the hotline, Ashley found Consumer Credit Counseling Service and scheduled an appointment to meet with Tina Williams, HUD-certified housing counselor.
After discussing her personal situation, Ashley and Tina decided to pursue a loan modification, which, if approved, would allow her to make smaller monthly mortgage payments. With intimate knowledge of the foreclosure and loan modification processes, Tina acted as Ashley's advocate, fighting for her to remain in her home. Though forced to wait months to receive approval for a loan modification, Tina supported Ashley every step of the way, assisting with all lender communications as well as extensive paperwork.
Ashley shared that her experience working with Tina was "truly, truly wonderful. I felt confident that she knew what she was talking about and I felt confident that she cared about what was going on. She felt like I wasn't being treated fairly and she did something about it."
During the months that she worked with Tina, Ashley struggled to pay as much of her mortgage as possible by using the small unemployment checks she received as well as making withdrawals from her 401(k). She found work through a temporary employment agency and was finally offered a permanent position. Though her income was once again consistent and reliable, Ashley was still two months behind on her mortgage. She knew she would lose her home to foreclosure if she couldn't get approved for the loan modification.
After a long struggle with her lender, Ashley received approval for her loan modification, permanently reducing her monthly payment and bringing her account current. Her former mortgage payment of $946.69 shrunk to $776.54, a savings of $170 every month. With her new job, smaller payment, and second chance, Ashley knew that she'd be able to keep her home forever.
Speaking of the case, Tina recalled "Ashley was victorious because she didn't give up. She worked temp jobs, reduced all expenses to the minimum, and stayed focused. She also took great strength from the Lord when she became discouraged."
If you are struggling with an overwhelming burden of debt, please don't hesitate to contact CCCS. Call (423)490-5620, email CCCSreception@PartnershipFCA.com, or live chat with a certified counselor right now!
*Names have been altered to preserve anonymity.